Refund Policy

At Intelligent Home Systems, we pride ourselves on delivering premium automation products and installations. To ensure fairness and quality assurance, our refund policy is as follows:

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1. Defective Parts Only

   • Refunds or replacements are only applicable for parts that are proven to be defective due to a manufacturing fault.

   • Cosmetic damage, wear-and-tear, or damage caused by misuse, power surges, or environmental factors are not covered.

2. Installation Requirement

   • Refunds or replacements are valid only if the defective part was supplied and installed by Intelligent Home Systems.

   • Parts purchased from us but installed by a third party are not eligible.

3. Verification Process

   • All defective parts must be inspected and verified by our technical team.

   • If the defect is confirmed, we will either replace the part at no cost or issue a refund, at our discretion.

4. Timeframe

   • Claims must be made within 12 months of installation, unless otherwise specified under the manufacturer’s warranty.

5. Non-Refundable Services

   • Installation, configuration, consultation, and maintenance services are non-refundable.